Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out anytime through live chat, email or phone; we’ll respond promptly and guide you through deposits, withdrawals, verification or site navigation. For account-sensitive matters please have your account ID ready to speed up verification. We respect your privacy and handle enquiries securely for Canadian players.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; live chat 24/7; fastest response for account-related issues) |
| General enquiries | [email protected] (email; replies within 12 hours) |
| Affiliate enquiries | [email protected] (email; partnership queries) |
| Phone | +1 416 273 8491 (phone support Mon-Sun, 09:00-01:00 ET) |
| Working hours | Live chat and email 24/7; phone Mon-Sun, 09:00-01:00 ET |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line, a brief description of the issue, and up-to-date contact details to avoid delays. We aim to respond as quickly as possible and may request additional information to resolve your case.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day, typically via live chat or email. Complex cases that require account review or additional documents may take longer, sometimes several days, depending on verification and the issue’s nature. If you need faster help, use live chat for the quickest reply during support hours.
Feedback
We’d love to hear your feedback, suggestions, or ideas to make the site better for Canadian players. Send us your thoughts and any usability tips. We review every message carefully and use them to improve our offers, payment options, and overall user experience. Your input helps shape updates and priority fixes, so please get in touch anytime.