Responsible Gambling Policy

We are committed to safer play and to keeping gambling a controlled, enjoyable activity. We take player safety seriously and provide clear tools and guidance so customers in Canada can manage their play, spot risky behaviour early, and get support if gambling becomes a problem.

Player protection principles

We prioritise protection, transparency and personal control. That means making our responsible gambling tools easy to find, explaining how limits work, and responding promptly when a player asks for help or requests a restriction on their account.

Activity-control tools

We offer a suite of practical controls you can set or remove from your account. Use these features to limit spend, control session length, and take breaks when needed.

Deposit limits

You can set daily, weekly and monthly deposit limits on your account. Limits are applied immediately and can help prevent overspending. Adjustments that increase limits may be delayed to allow time to reconsider.

Loss limits

Loss limits let you cap the total amount you can lose over a chosen period. Setting a loss limit helps keep play within a budget and protects against chasing losses.

Time limits and session reminders

Set session reminders to receive notifications after a defined play period, and apply daily or weekly time limits to reduce total play time. Session reminders are helpful when you want to stick to a planned play window.

Account breaks and self-exclusion

If you need a longer break, choose an account time-out from 24 hours up to six months. For more permanent action, self-exclusion closes your account for a longer period and disables access to the site. We will respect self-exclusion requests and provide information on next steps.

Signs of problematic behaviour

Watch for warning signs such as spending more than you planned, neglecting work or family obligations, borrowing to gamble, or feeling unable to stop. If you notice these behaviours in yourself or someone you care about, consider using limits or self-exclusion and seek support.

Tips for maintaining control

Practical steps include setting a budget before you play, using deposit and loss limits, scheduling short play sessions, avoiding gambling when stressed or tired, and keeping bank and gaming activities separate. Regularly review account activity to ensure play stays within your limits.

Professional help and support organisations

If gambling is causing harm, you are not alone. For confidential assistance in Canada, consider contacting ConnexOntario, SOS Dépendances, or Gamblers Anonymous Canada. These organisations can provide counselling, referrals and information on local services.