Data Privacy Policy
This Privacy Policy explains how LamaBet Casino collects, uses, stores and protects the personal information you provide when you create an account, use our services or interact with our site. We respect your privacy and are committed to handling your information responsibly. This page describes the types of data we collect, why we collect it, how we protect it and the choices available to you as a user in Canada.
Types of data we collect
We collect a range of information to operate your account and deliver our services. This includes:
Personal data: name, date of birth, contact details, government ID documents for verification, and payment details necessary to process deposits and withdrawals.
Technical data: IP address, device identifiers, browser type, operating system, and log data to help secure accounts and improve site performance.
Transactional data: records of deposits, withdrawals, wagers, wins, bonuses and account history needed for payments, compliance and customer support.
User activity: game and betting activity, session length, search and navigation behaviour, and support interactions used to operate the service and detect fraud.
How we use your information
We use collected data to:
- create and manage your account and verify your identity;
- process transactions, payments and withdrawals;
- provide customer support and respond to inquiries;
- monitor activity for fraud, money laundering and other prohibited behaviour;
- maintain and improve our services, perform analytics and troubleshoot technical issues;
- communicate important account notices and service updates.
Data protection practices
We store data on secure servers and use industry-standard technical and organisational measures to protect information from unauthorized access, misuse or loss. Access to personal information is limited to staff and third-party providers with a need to know. We require strong passwords and recommend enabling available account security options.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login, measure site performance and personalise content. Third-party analytics and advertising partners may also place cookies on your device. You can manage cookie settings through your browser; disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share information with:
- payment processors and financial institutions to handle transactions;
- identity verification and fraud prevention providers;
- service providers who host data, provide analytics or support operations;
- law enforcement or regulators when required by law or to protect legal rights.
We require third parties to protect personal information and limit use to permitted purposes.
User rights - access, correction and deletion
You can access, correct or request deletion of your personal information where permitted by law. To exercise these rights, contact our support team. We may retain certain records for legal, regulatory or legitimate business purposes, including transaction histories and compliance documentation.
Privacy policy updates
We may update this policy to reflect changes in our operations or legal requirements. When we make material changes, we will notify you by posting the updated policy and, where appropriate, providing a direct notice through your account.